Support

General Inquiries

There's a reason people rave about our customer service. That's because we take the "service" part to heart! Questions or issues regarding your order? Simply email us at support@caudabe.com. We're standing by to assist you ASAP. Don't be surprised if we respond within hours (if not an hour). That's just how we roll.    

Email is the fastest way to get service, but feel free to try any of the following: 

  • Email: support@caudabe.com 
  • Support hotline (M-F, 9:00am to 5:00pm EST): (513) 283-0989
  • Mailing address: Ste. 42-858, 4914 Cooper Road, Cincinnati, OH 45242

Returns

Your 100% satisfaction is our goal. If for any reason you're not satisfied, just let us know within 30 days from the date of your order, and we'll refund you the purchase price of your order (sans shipping cost). It's really that easy. All that we ask is that you send us back the product and the packaging intact and without any blemishes to the product (unless, God forbid, the product came out of the box with a blemish!). 

To get the ball rolling on your return, please email support@caudabe.com and provide the following information:

  • Order#
  • Email address used to place the order
  • Which items you wish to return

We'll send you an RMA# and an address to ship the product and the packaging. Please allow a 1-2 week period to process returns. If for any reason you have questions on your return, please contact support@caudabe.com.

* Return policy applicable to sales within the US only. 


Shipping Policy

        Shipping times

Orders are processed and shipped every week from Monday through Friday, excluding public holidays and company downtime. Please choose the appropriate shipping method during checkout. Orders generally ship within 1 business day of placing an order, although this may deviate from time to time. By USPS First Class mail with delivery confirmation, you'll typically receive your order within 2-5 business days of shipping, depending on where in the US you live. Please contact us if you have any questions about the shipment of your order.  

        International shipping

We ship anywhere you want us to ship! (OK, ALMOST anywhere.) We ship via USPS First Class or Priority Mail. Shipping times for USPS First Class are anywhere from 10 - 20 business days, depending on the specific location. USPS Priority typically takes between 6-10 business days. Shipping times may vary based on the speed of your local postal carrier once the package reaches your country.  


Hassle-Free, One-Year Warranty

Our customers love our products and we want to make sure that never changes! That's why we offer our Hassle-Free, One-Year Warranty for our products. Within 1 year from the date of your purchase, if for any reason you're unhappy with your order, simply send an email to support@caudabe.com detailing the issue and include a few photos. While we can in our sole discretion reject warranty claims, such as for abuse of our policies, under almost all circumstances you'll have a brand new Caudabe product shipped out to you ASAP. It's really that easy! Just think of it as our thanks for all of your support.*

* Maximum number of warranty claims limited to two per product ordered for US customers and one per product ordered for customers residing outside of the US. Warranty only applicable to orders placed on the Caudabe website or through other channels where products are sold directly by Caudabe (i.e., Amazon, eBay, etc.)